John Steinbeck once said, “The hairdresser or the barber is the most important person in the community.” That line has stayed with me throughout my 30 years in the beauty industry. At first glance, it might seem like a bold statement—maybe even an exaggeration—but I’ve lived it. Steinbeck’s words don’t just resonate with truth; they reveal a deeper understanding of the role salons play in the lives of those we serve.
When I opened my first salon, I knew I was providing more than haircuts and color treatments. What I didn’t realize was just how deeply my salon would weave itself into the fabric of the community. Over the years, I’ve learned that being a small salon owner means wearing many hats: artist, therapist, friend, and even, at times, a confidant. Clients come to us not just for transformations but for trust, connection, and care. And in turn, we see their lives unfold in ways that extend far beyond what happens in the chair.
The Salon as a Gathering Place
In many ways, a salon is the modern-day town square. It’s a place where people gather, exchange stories, and connect on a human level. I’ve seen clients walk through my doors after some of the hardest moments in their lives—breakups, job losses, even the passing of a loved one—and leave feeling just a little more like themselves again.
But I’ve also been privileged to witness life’s joys: engagements, promotions, and big moves that carry them to new adventures. A salon mirrors life itself—messy, beautiful, and always evolving. Steinbeck recognized this because he had an uncanny ability to see beauty in the everyday and the profound importance of human connection. Salons aren’t just about appearance; they’re about belonging.
A Stylist’s Unique Role
One thing I’ve come to understand is that as stylists, we hold a unique kind of influence. People share things with us that they don’t even tell their closest friends or family. There’s something about sitting in a chair with someone literally behind you—out of view yet so present—that creates a safe space.
When Steinbeck wrote about the barber or the hairdresser being central to the community, I think he was acknowledging how vital trust is in human relationships. Our work goes beyond technical skill—it’s about understanding the person in front of you, really listening, and helping them feel seen. That’s a gift and a responsibility I’ve never taken lightly.
Lessons from a Lifetime Behind the Chair
Looking back on my years as a salon owner, I can’t help but think about the thousands of lives that have intersected with mine. I’ve watched kids grow up, grandparents become great-grandparents, and people change in ways they never thought possible.
One of my favorite memories involves a woman who came to my salon after finishing chemotherapy. She was nervous—she hadn’t had hair in so long that she wasn’t even sure where to start. We spent time together, finding a look that suited her, and by the time she left, she was smiling and standing taller than I’d ever seen. Moments like that remind me why I do what I do.
Steinbeck understood that what we offer is far more than a service—it’s a chance to change lives. And in doing so, our own lives are changed as well. That’s the beauty of this work. It’s not transactional; it’s transformational.
In a Nutshell…
Steinbeck’s words have never felt more relevant. In an age where human connection often feels fleeting, salons and barbershops remain a steadfast part of the community. They’re spaces where trust is built, stories are shared, and lives are quietly, profoundly changed.
So the next time you step into your salon, remember this: you’re not just running a business. You’re building connections, shaping stories, and playing a role in the lives of every person who trusts you to hold the scissors. And that, my friends, is no small thing.
Joe
President
OVID
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