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Frequently Asked Questions

  • What is OVID?
    OVID is a company dedicated to empowering purpose-driven hair designers and salon owners by providing the most luxurious, innovative, and best-performing hair tools at true wholesale prices. Our mission is to help our customers create transformative experiences for their clients while challenging the status quo of an industry dominated by big box retailers.
  • Who is Ovid?
    OVID is inspired by the ancient Roman poet Ovid, renowned for his works on transformation, beauty, and artistry. Just as Ovid’s poetry has had a lasting impact on culture and aesthetics, our company aims to revolutionize the hair industry with tools that embody elegance, innovation, and transformative power. We strive to create products that help hair designers and salon owners bring their creative visions to life, transforming their clients’ experiences one style at a time. For more about the silent influence of Ovid on our brand, you can read our detailed blog post here.
  • Who are OVID Professionals?
    OVID Professionals are our valued members, comprising elite hair stylists and salon owners who are passionate about their craft. They seek high-quality, innovative tools to elevate their artistry and value the opportunity to retail luxury hair tools at competitive prices.
  • What makes OVID different from other hair tool brands?
    OVID stands out by offering true wholesale pricing on the highest quality, most technologically advanced, and luxuriously designed hair tools. We focus on empowering hair designers to compete with big box retailers, increase their profitability, and deliver transformative results for their clients.
  • Are OVID products available to the general public?
    OVID products are exclusively available to professional hair designers and salon owners. Our goal is to support industry professionals by providing tools that are both luxurious and innovative, while being competitively priced at wholesale rates. We do not, and will not, sell directly to consumers, including beauty suppliers, distributors, retailers, or online sales channels.
  • What products does OVID offer?
    OVID offers high-performance hair tools tailored for professional hair designers and salon owners. Our tools meet the demanding standards of elite stylists, featuring innovative technology for smoother, healthier hair and ergonomic designs for better precision and control. Besides superior performance, OVID tools have a beautiful aesthetic, ensuring a luxurious styling experience. While designed for professionals, they are also ideal for resale, allowing clients to use the same high-quality tools at home. OVID's range includes hair dryers, straightening irons, brushes, and more, with new elite products added each quarter.
  • How can I purchase OVID products?
    To purchase OVID products, you need to become an OVID Professional site member. Once you are a member, you can order products directly from our website at true wholesale prices including free shipping within the United States.
  • What is the process for becoming an OVID Professional?
    To become an OVID Professional, visit our website and complete the membership form. You will need to provide details about your state of licensure and whether you are a licensed cosmetologist or a salon establishment. Once the form is filled out, you will gain immediate access to our exclusive range of professional hair tools at wholesale prices. Enjoy the benefits of being an OVID Professional, including access to our latest products, ongoing support, and special promotions.
  • Do you offer bulk purchasing options?
    Yes, we offer bulk purchasing options to our OVID Professionals. This allows you to stock up on your favorite tools and benefit from additional savings. For more information on large orders (50 units or more) please contact joe@ovid.hair for more details.
  • What is your shipping policy?
    We offer free shipping within the United States. For our international customers, we ship globally to licensed professionals and salon establishments. Shipping costs and delivery times for international orders vary based on your location. Detailed information is available on our shipping policy page.
  • Do you ship internationally?
    Yes, OVID ships globally to licensed professionals and salon establishments. Our international shipping ensures that hair designers worldwide can access our premium products.
  • What is your return policy?
    We stand by the quality of our products and offer a hassle-free return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange. Please email returns@ovid.hair for more information.
  • How should I care for my OVID tools?
    Proper care and maintenance are essential for the longevity of your OVID tools. Clean your tools regularly with a damp cloth and avoid using harsh chemicals. For specific care instructions, refer to the user manual provided with each product.
  • Do OVID products come with a warranty?
    Yes, all OVID products come with a one-year limited warranty. This warranty covers any defects in materials or workmanship under normal use and service, ensuring you receive a high-quality product. For more details on the warranty terms and how to make a warranty claim, please visit our Support page on our website.
  • How can I get in touch with OVID customer service?
    We value your feedback and are here to assist you with any inquiries or concerns. You can reach us by email at sayhello@ovid.hair or call/text us at (833) GET-OVID. For returns, please email returns@ovid.hair. For business opportunities, including bulk orders, custom branding solutions, or discussing your ideas for hair tool design, please email joe@ovid.hair.
  • Where can I find tutorials and tips for using OVID products?
    We offer a variety of educational resources, including video tutorials, tips, and best practices, on our website. Visit our OVID Educational Reels section for comprehensive guides and inspiration to help you make the most of your OVID tools.
  • Can I become an OVID brand ambassador?
    We are always looking for passionate and talented hair professionals to represent our brand. If you are interested in becoming an OVID brand ambassador, please email us directly at sayhello@ovid.hair.
  • Do you offer training or workshops?
    Yes, OVID occasionally offers training sessions and workshops to help hair professionals enhance their skills and stay updated with the latest trends and techniques. Check follow our Instagram or our OVID Blog for upcoming training opportunities.
  • How can I stay updated with OVID news and promotions?
    To stay updated with the latest news, product launches, and exclusive promotions from OVID, subscribe to our newsletter and follow our Instagram and or our OVID Blog.
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